Privacy Policy for MDTele Wellness & Primary Care Clinic

Effective Date: 6/15/2024

At MDTele Wellness & Primary Care Clinic ("we," "our," or "us"), your privacy and the security of your personal health information are of utmost importance. This Privacy Policy explains how we collect, use, share, and protect your personal information in accordance with your rights, including the use of our secure Electronic Medical Records (EMR) system.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with healthcare services. This may include:

• Personal Identifiable Information (PII): Name, date of birth, address, email address, phone number, and emergency contact information.
• Health Information: Medical history, diagnoses, treatment plans, prescriptions, test results, and other healthcare-related information.
• Payment Information: Billing details such as credit card numbers, insurance information, and payment history.
• Device and Usage Information: Information about how you interact with our website and services, including IP addresses, browser types, and usage patterns.

2. Use of Your Information

We use the information we collect for the following purposes:

• Provide Healthcare Services: To deliver primary care and wellness services, manage appointments, and communicate with you about your treatment.
• Billing and Payment: To process payments, handle insurance claims, and manage your account.
• Improve Services: To enhance and improve the quality of our services and the overall patient experience.
• Communication: To communicate with you about appointments, health updates, reminders, and promotional offers related to your wellness.
• Compliance with Legal Obligations: To comply with healthcare regulations, including HIPAA, and other legal requirements.

3. Use of Electronic Medical Records (EMR)

Your health information is stored securely in our Electronic Medical Records (EMR) system, which is designed to ensure the privacy and integrity of your personal health data. Access to this system is strictly limited to authorized personnel, and we implement advanced security measures to protect your information.

4. Sharing Your Information

We will only share your information with third parties as necessary to provide healthcare services, and only with your explicit consent. This includes:

• Healthcare Providers: Information may be shared with other healthcare professionals or specialists involved in your care, but only with your permission.
• Service Providers: We may engage third-party service providers to assist with administrative functions such as billing or IT services.
• Legal Requirements: We may disclose your information if required by law or to protect our legal rights.

5. Data Security

We take the security of your information seriously. Our EMR system employs advanced encryption and other technical safeguards to protect your data from unauthorized access. However, no system can be entirely secure, and we cannot guarantee the absolute security of your data.

6. Retention of Your Information

We retain your personal information for as long as necessary to provide our services and comply with legal, regulatory, and contractual obligations. Once your information is no longer needed, it will be securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You may request access to the personal data we hold about you.
• Correction: You may request corrections to inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-out: You may opt-out of receiving marketing communications from us.

To exercise these rights or if you have any questions regarding your privacy, please contact us at MDtele@MDtele.org

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.

For clinic privacy policy will be sent to your personal email

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

MDTele Wellness & Primary Care Clinic
3326 Aspen Grove Dr #502 Franklin TN 37067
Email: MDtele@MDtele.org
Phone: 629-253-2733